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This Return Policy outlines the terms and conditions for returning products purchased from Xibnarexxlo. Please read this policy carefully before making a purchase.
You have 30 days from the date of delivery to initiate a return request. The return period begins on the day you receive the product. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
Custom or made-to-order items may have different return terms, which will be communicated at the time of purchase. Please contact us before returning custom items.
To qualify for a return, items must meet the following conditions:
Items that do not meet these conditions may be refused or subject to a restocking fee.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. If you received an incorrect or damaged item, we will cover the return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. Xibnarexxlo is not responsible for items lost or damaged during return shipping.
Original shipping charges are non-refundable unless the return is due to our error.
To initiate a return, please follow these steps:
Returns without prior authorization may be refused. Please allow 5-7 business days for us to process your return once we receive the item.
The following items are not eligible for return:
This return policy complies with applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy. In some jurisdictions, you may have additional rights that cannot be excluded or limited.
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU consumer protection regulations.
This policy does not affect your rights under applicable warranty laws or consumer protection legislation.
You may cancel your order before it ships without penalty. Once an order has been processed and shipped, it cannot be cancelled, but you may return it according to this return policy.
For custom orders, cancellation may be subject to fees if production has already begun. Cancellation terms for custom items will be specified at the time of order.
To cancel an order, contact us immediately with your order number. We will confirm the cancellation and process any applicable refund.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10-14 business days.
Refunds may take additional time to appear in your account depending on your financial institution. We are not responsible for delays caused by payment processors or banks.
If your return is rejected, we will contact you to explain the reason and provide options, which may include repair, exchange, or store credit where applicable.
Refunds will not include original shipping charges unless the return is due to our error. Restocking fees may apply to certain items as specified at the time of purchase.
For questions about returns, cancellations, or refunds, please contact us:
Xibnarexxlo
3333 N Franklin Rd
Indianapolis, IN 46226, United States
Phone: +1 317 999 7963
Email: request@xibnarexxlo.world
Please include your order number in all communications to expedite processing.